What Our Clients Have to Say.
My wife and I recently purchased some lighting from Norburn and while we were in the store had excellent customer service despite the store being exceptionally busy. When we arrived to our home on the Sunshine Coast and unpacked the one of the boxes one of the pieces was missing. We called Norburn and they sincerely apologized for the inconvenience and immediately shipped us a new piece. Truly grateful for the exceptional experience and customer service.
Josh R. (Google Review)
Norburn Lighting and Bath has been a member in good standing of the Homebuilders Association Vancouver (HAVAN) since 2004. Thank you for all your support over the years and we wish you continued success. HAVAN is recognized as a leader in the homebuilding industry,
Homebuilders Association Vancouver HAVAN (Google Review)
Purchased lighting for a project in West Vancouver. They were able to solve some tricky lighting challenges as well as come up with some viable solutions. They were also able resolve issues with a couple damaged products to our satisfaction. Thanks guys! I highly recommend working with these people.
Albert H. (Google Review)
Excellent selection and great staff!! Highly reccommend
Michelle B. (Google Review)
Norburn Lighting was recommended by my electrician for having an excellent selection and reputation. Norburn Lighting has been great to work with and I highly recommend them.
I consistently received exceptional service from our Salesperson (Laurie) right from planning/budgeting through to installation and quality assurance. Laurie’s professional insights and recommendations on my renovation where well suited to my project design, budget, and where focused on ensuring that I was 100% satisfied with the final outcome.
In keeping with their reputation, a year after installation I had a problem with one bank of kitchen lights which proved to be unusually tricky to solve. After my electrician was unsuccessful in pinpointing and correcting the problem, Norburn Lighting did not hesitate to jump in and take all steps necessary to correct the problem promptly. Impressively, Norburn Lighting arranged to replace all of the lights and the driver in the affected bank replaced and had their electrician install them at no additional cost.
I was very impressed by Norburn Lightings willingness to ensure that the problem was quickly corrected to my satisfaction and how they stood by the products that they sell. I have not often experienced this high level of customer service, it was very refreshing!
Norburn Lighting has been a great resource for my renovation project and I highly recommend them.
Michael W. (Google Review)
Have bought many things from this store, ranging from shower systems, to lighting, to fans. Happy with all of them. The customer service is excellent. Don’t live in Vancouver but was able to photograph kitchen and have staff (Mr. Laurie Harley) suggest the best lighting (due to the vaulted ceilings); order; accept payment and ship to our house on Salt Spring Island.
Elise J. (Google Review)
Dear Sirs, We have been dealing with Norburn Lighting for as long as I have been in business as it is the one trusted lighting store I can fully rely on to assist my clients with their needs, whether it be new construction, renovations, purchase of new lighting or just information on current lighting trends. In particular over the past 2 years we refer clients and associates to Elizabeth Zunti. Her customer service skills, combined with excellent knowledge of all areas in lighting more than exceeds customer expectations and assists in taking the anxiety out of the process. We have no hesitation in recommending Elizabeth and the staff at Norburn to our existing and future clients.
Design Happens Inc.
For several years now I have been working with Norburn Lighting and Bath in their Burnaby location. I always think of them first when designing a client’s kitchen or bathroom. Without a doubt they supply me with the best service in the lowermainland and for that reason I go out of my way to work with Alan Ladha at this location. Allan is responsible, knowledgeable and pleasant through out all of our business dealing and never do I feel that any request is too small. Along with Allan, the entire staff is helpful welcoming and very service oriented. Kudos to all of you for making every trip a happy experience.
Owner Shalimar Design & Consulting
We found the outstanding customer service provided by Norburn to be above and beyond all of our expectations. From start to finish – Jim Wong went out of his way to provide us with exceptional assistance and follow up to ensure we were completely satisfied. The competence, experience, product and design knowledge of Norburn Lighting staff enabled us to install a superior lighting system that has more than met our needs in every aspect. By working with Norburn Lighting we achieved superlative results and we would highly recommend their company to everyone.
Diane Goos – West Vancouver
During the past few years, Norburn Lighting has helped make several of my design projects a success. The knowledge in their products and fast delivery makes them stand out over the rest. I’m happy to use Norburn Lighting for future projects.
Mario Szabat, Designer
Projekt by Design
Over the years I have used many lighting suppliers through different organizations in my architecture, design and project management career. What I believe in and expect for a lighting supplier is customer service, knowledge, and leadership. This I got from Norburn Lighting in the past fourteen years. The best part of it is that many of the people that I deal other than the manager at Norburn Lighting have been working there for many years. This tells you something about how the business operates. The size of the lighting store is not a mega lighting store but do provide a great selection of interior and exterior lighting. It helps if you are dealing with knowledgeable people and a great leader. This leader I am referring to is Norm Brown who manages a few of the Norburn locations. What I like about this guys is his knowledge on lighting. He is a Certified Lighting Consultant and is part of the American Lighting Association. He provides lighting designs and has taught my staff about lighting designs. I have been fortunate enough to know Norm for over twenty years since the Guillevin International Co formally Gough Electric. He provided me the service and the straight goods time and time again and have saved a lot of money on lighting that I followed him. Not that I listen to him all the time…..certainly we have difference of opinions on lighting but that is half the fun in debates.
David Wong – Director of Design and Development
WHG Design Ltd, Coquitlam
I want to thank Laurie Harley for the great help in assisting me in the lighting and plumbing needs for my store. I tried all the big box stores and wholesalers but was only able to get what I needed at Norburn. Stock and service! What a concept.
James Yauk, West Vancouver
Dear Mr. Brown,
We have now completed our new house and would like to thank you and your group at Norburn.
From the your first review of our plans where you eliminated 25% of our lights but rearranged what we had and provided much better lighting solution than we would have had without that review.
Additionally, the competitive pricing you provided and very timely delivery of our orders, made your organization stand out among the many suppliers we utilized.
Don Jewell, West Vancouver
“Proper lighting is a critical component to creating drama in homes, and requires an expert to be able to work with Owners to guide them through the process”
I have known Norm Brown for almost 20 years, and have always trusted his opinions for the location and types of lighting required to enhance the details of the custom homes that we build for our clients. With his outgoing personality, extensive knowledge of lighting products and lighting design, he is the only person that we recommend to our clients to work with for their lighting packages.
API Construction Ltd. North Vancouver
My wife and I designed our “dream home” in South Langley. For our lighting and plumbing needs, our Builder suggested we visit Norburn Lighting. We were so impressed with their selection that we ended up choosing lighting and plumbing fixtures for our entire house through their Surrey store. In addition to offering a wide range of choice, we were also very impressed with the product knowledge and customer service provided by Norburn’s Manager Carol Smith and her staff.
Greg and Whitney Chad
It was pleasure to deal with such a knowledge person as Carol, in respect to our lighting needs. Not only did we get excellent input but suggestions and options for unique and quality lighting for our home. Norburn lighting and yourself saved us lot time in solving our lighting requirements. Thank you.
Martin & Toni Harman
I have had the pleasure of working with Carol Smith at Norburn Lighting in Langley on both residential and commercial applications. She has been a great source of knowledge and takes pride in her work. A proffesional that you know your clients are in good hands with.Thanks for making my job easier.
Cindy Vodermayer/Colour Schemes
Dear Norm, please accept my sincere thanks for your input and consistent support on the design and implementation of the Laroche Residence.
As anyone familiar with the project knows, it was a complex and demanding design on a difficult and unusual site. The design process involved a great deal of detailed preparation and the input of numerous participants. Your assistance on the overall lighting design, both interior and exterior, was consistently valuable, as were your many fixture recommendations.
The construction of the home, which has taken upwards of two years to complete, required the full commitment of the builder and his team, as well as dozens of sub-trades and suppliers. Needless to say, coordinating all of this was at times both difficult and frustrating. However, I can say without hesitation that working with you and your team at Norburn was a pleasure. You quickly earned our confidence with your professional approach and maintained that trust with timely support and follow-up.
As corny as it might sound, if every key supplier had a Norm Brown, my life would be a lot easier.
Thanks again for the help and I look forward to working with you again in the future.