Norburn Lighting and Bath Centre strives to provide customers with the best customer experience in store, and online, and works to provide a hassle-free return policy.
Products may be returned under the following conditions:
- Within 90 days
- Not installed (no cut wires)
- Original packaging
- Resalable condition / no missing parts
*Returns must be approved and may be subject to a restocking fee
*We cannot accept returns on products marked Final Sale
* Custom orders are non-refundable.
Returning Online Orders
If your return satisfies the above requirements, please email [email protected] to obtain approval for return. You can return items in store to our Burnaby showroom, or ship return, however shipping costs must be covered by customer and a tracking number must be provided to [email protected] The customer is responsible for the returned merchandise until it is received by our warehouse staff.
Once a return is reviewed and approved, a refund will be issued at the original price.
Defective/ Damaged Product:
Items received as damaged or defective, along with other discrepancies, must be reported to [email protected] or our branch within 10 days after purchase.