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Norburn Lighting and Bath Centre strives to provide customers with the best customer experience in store, and online, and works to provide a hassle-free return policy.

Products may be returned under the following conditions:

    • Within 30 days
    • Not installed (no cut wires)
    • Original packaging
    • Resalable condition / no missing parts

*Returns must be approved and may be subject to a restocking fee up to 25%

*We cannot accept returns on products marked Final Sale

Returning Online Orders

If your return satisfies the above requirements, please email [email protected] to obtain approval for return. You can return items in store to our Burnaby showroom, or ship return, however shipping costs must be covered by customer and a tracking number must be provided to [email protected] The customer is responsible for the returned merchandise until it is received by our warehouse staff.

Once a return is reviewed and approved, a refund will be issued at the original price.

Defective/ Damaged Product:

Items received as damaged or defective, along with other discrepancies, must be reported to [email protected] or our branch within 15 days after purchase.

 

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